Frequently Asked Questions

Got a question? You might find the answer in our Frequently Asked Questions.

For employees

How do I sign my (recruitment) contract?

When your (recruitment) contract is ready to be signed, you will see a red tab next to ‘Temp onboarding’ on the left of the actions menu in My Nedflex.

If you click this, you can then click on the relevant onboarding. Here you will see the documents you need to sign. Clicking on the ‘Sign’ button will take you to our secure environment.

You will receive an SMS code which you can use to log in. Check the details in the document and click on the ‘Click to sign’ button at the bottom. Once you have done this, click ‘back to e-UUR’.

Repeat the process above for the other documents. You will receive a new SMS code for each document.

How do I upload a copy of my proof of identification?

There is an ‘Upload Document’ tab on the My Nedflex dashboard. You can upload a copy of your ID here.

What is payroll tax credit?

When you work, you are entitled to a reduction on your payroll tax. You request this tax credit from your employer or benefits agency. The employer then pays less tax and you receive a higher wage as a result.

Are you working for more than 1 employer at the same time? Or are you receiving benefits while working? Then request payroll tax credits from 1 employer.

If you request payroll tax credits from multiple employers, your tax discount will be too high. You will then probably have to pay back the outstanding tax retrospectively. If you work for different employers successively in 1 year, you can request payroll tax credits from each employer.

How can I amend my payroll tax credits?

Contact us if you wish to amend your payroll tax credits. We will send you a completed payroll tax credit form that you can sign with a digital signature.

I work for two companies, from which company should I request payroll tax credits?

Our advice: have the payroll tax credits applied with the employer where you earn the most. This benefits your salary immediately. You should only have payroll tax credits applied with one employer. That way, you avoid having to pay additional tax on your income tax.

What is the current weekly premium for my health insurance via Nedflex/Holland Zorg? And what is indexation?

The premium for health insurance with HollandZorg from 1-1-2020 = € 23.24 per week
The premium for health insurance with HollandZorg from 1-1-2021 = € 24.57 per week

Note: the health insurance premium is indexed annually. Indexation means the premium is reviewed and possibly amended annually. This could mean a price reduction or a price increase. The gross premium for basic insurance forms part of this adjustment, the government decides what is covered by basic insurance every year. In addition, the collective discount may change. HollandZorg announces this every year. The collective discount is passed on to our temps in full.

How do I inform you of a change (of address, account number, etc.)

You can inform us of the relevant change by email. State your name, date of birth, the old details and the new details. You can email this to:

When do I receive my salary?

You can find the payment calendar in My Nedflex, it shows you exactly when we pay salaries.

Where can I find my timesheets?

You can find these in My Nedflex. ‘Timesheets’ can be found on the left of the dashboard in the actions menu. Clicking on this will show you all completed timesheets by week.

Where can I find my wage slips?

These are in My Nedflex. ‘Documents’ can be found on the left of the dashboard in the actions menu. Clicking on this will show you all wage slips by week

Where can I find my annual statement?

You can find this in My Nedflex. ‘Documents’ can be found on the left of the dashboard in the actions menu. Clicking on this will show you your annual statement. This is available from February.

When is my holiday pay paid?

Holiday pay is paid in the month of May/ 1st week of June (weekly/4-weekly/monthly depending on the frequency of your salary payments). Holiday pay can also be paid with each wage payment (you need to request this from Nedflex in writing).
Holiday pay is paid 6 weeks after termination of employment.

I am sick, what should I do?

If you are sick and unable to work, you should notify Nedflex before 10.00 hours. You can do this by sending an email to, or by calling: 0229-282999.

When you notify us of sickness absence, it is important that you provide us with your email address, telephone number and the name of the company you are working for via us. In addition, you should also notify the company you are working for by 10.00 hours.

For clients

Where and how can I enter the hours worked?

You can do this in My Nedflex. There are two steps you need to complete:

Create a new timesheet for the week in question. Click on the ‘Enter hours’ tab and select the desired period. Then click the ‘Create’ button. The timesheet opens automatically, you can now enter the hours worked. Once all hours have been entered for all employees, click the ‘Approve’ button. Note: you cannot add anything once you have done this! If you want to add additional hours later, click ‘Save’. You can then find the timesheet under the ‘Pending timesheets’ tab.

How do I notify you of surcharge hours, overtime, or hours worked on a public holiday?

You can specify the type of hours on each line of the timesheet. If you want to enter surcharge hours, click on the plus icon on the right of the timesheet after you have entered the standard hours. You can find this on the line where the temp’s name appears, then select the relevant component.

How can I correct timesheets that have been processed?

You can inform us of the relevant amendment via the chat (bottom right of the screen) by sending an email to, or by calling 0229-282999

How can I recruit seasonal workers?

We have our own vacancy database. Go to this page to inform us of your vacancy and we will fill it for you. View the branch closest to you on this page.

Or download the Recruitment Whitepaper: it tells you all you need to know about the recruitment of employees.

General questions

How and when can I reach Nedflex?

We are available from Monday through Friday from 08.30 to 17.00 hours.
Call us on 0229 282 999.
Email us at
You can find the chat at the bottom right of the page.
We are also on WhatsApp: 0619670190.

What is My Nedflex?

My Nedflex is our online portal where both the business and the temp can view and manage all elements of employment. For example, notification of hours worked and viewing of wage slips.

How do I log in to My Nedflex?

Once you have registered with Nedflex as a new temp, you will receive an email from My Nedflex. This contains a link you can use to create your password. Once you have done this, you can log in to My Nedflex with your email address and password.

I have not received a link from My Nedflex, what should I do?

The email may have gone into your trash or spam folder. Contact Nedflex if this is not the case.

I am unable to log in to My Nedflex, what should I do?

First check your email address. Is it the same email address you used to register with Nedflex?
If your email address is correct, request a new password via the ‘Forgotten your password?’ button on the log in screen. If you are still unable to log in, contact Nedflex.